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North America Voice-Based Payments Market Forecast to 2030
North America Voice-Based Payments Market Forecast to 2030 – Regional Analysis – by Component (Software and Hardware), Enterprise Size (Large Enterprises and SMEs), and Industry (BFSI, Automotive, Healthcare, Retail, Government, and Others)
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Description
Preference for Contactless Payment Solutions Fuels North America Voice-Based Payments Market
The rising preference for contactless payment solutions within the business landscape represents a broader shift toward streamlined and secure transaction processes creating more demand for voice-based payments. This shift is driven by the modern consumer’s requirement for convenience, speed, and enhanced safety in financial interactions. As the global marketplace evolves, businesses recognize the necessity to meet these preferences, leading to a surge in the adoption of contactless payment methods. Contactless payments, facilitated by technologies such as Near Field Communication (NFC), Radio Frequency Identification (RFID), and mobile wallets, offer a swift and efficient alternative to traditional payment methods. According to data from Mastercard, contactless transactions experienced a remarkable growth of over 40% globally in the first quarter of 2021. Additionally, it was found that 80 % of these contactless transactions were valued under US$ 25.
Consumers appreciate reduced physical contact, expedited transactions, and minimized potential health concerns, which are especially pertinent in the context of recent global events. Moreover, the seamless user experience associated with contactless payments fosters customer satisfaction and loyalty. Businesses embracing contactless payment solutions also benefit from improved operational efficiency. Faster transaction processing enhances customer throughput and reduces queues and checkout times, contributing to an overall positive shopping experience. Furthermore, data encryption and tokenization are essential in contactless transactions to provide enhanced security and mitigate risks associated with traditional payment methods. Thus, all the aforementioned factors are fueling the market growth.
North America Voice-Based Payments Market Overview
The North America voice-based payment market is segmented into the US, Canada, and Mexico. The financial landscape in North America is leading innovation fueled by open banking initiatives, digital transformation, and a continuous focus on customer experience. Treasurers and chief financial officers (CFOs) are making a continued shift toward investing in payment modernization, particularly in prioritizing digital payments.
According to Banked’s 2023 research of the US consumer payment preferences, consumers expect more payment options that prioritize speed, convenience, and security and are changing their payment methods based on their circumstances. The study revealed that half of the US consumers would use more than one payment method if it were available at checkout. This percentage has seen a notable increase in 2022, by 43%, from 2019 showcasing the growing flexibility and versatility expected from modern payment platforms. The data shows that consumers are diversifying their financial habits, with 79.2% of respondents using 2-5 payment methods monthly, a significant rise from 57% in 2022. According to the same study, digital wallets and payment services, such as Apple Pay, Google Wallet, and PayPal, are also gaining traction in the US, with 59.6% of respondents saying they have used them. The appeal of these digital wallets lies in their ease of use and enhanced security features, making them a favored choice for a growing number of users. With such an increase in the use of digital payment methods, the demand for voice-based payments is also increasing in North America.
North America Voice-Based Payments Market Revenue and Forecast to 2030 (US$ Million)
North America Voice-Based Payments Market Segmentation
The North America voice-based payments market is categorized into component, enterprise size, industry, and country.
Based on component, the North America voice-based payments market is segmented into software and hardware. The software segment held a larger market share in 2022.
In terms of enterprise size, the North America voice-based payments market is segmented into large enterprises and SMEs. The large enterprises segment held a larger market share in 2022.
Based on industry, the North America voice-based payments market is segmented into BFSI, automotive, healthcare, retail, government, and others. The BFSI segment held the largest market share in 2022.
By country, the North America voice-based payments market is segmented into the US, Canada, and Mexico. The US dominated the North America voice-based payments market share in 2022.
Amazon.com Inc, Cerence Inc, Google LLC, Huawei Technologies Co Ltd, NCR VOYIX Corp, PayPal Holdings Inc, Paysafe Limited, and PCI Pal are some of the leading companies operating in the North America voice-based payments market.
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According toThe Research Team’ research, the North America voice-based payments market was valued at US$ 2,189.27 million in 2022 and is projected to reach US$ 4,822.93 million by 2030, registering a CAGR of 10.4% from 2022 to 2030. Preference for contactless payment solutions and increasing adoption by the retail sector are among the critical factors attributed to drive the North America voice-based payments market growth.
The retail sector is poised to dominate the voice-based payment market due to the convenience and security offered by voice-based payment solutions. These solutions provide an attractive option for consumers, especially for online purchases. Retailers are leveraging voice-based payment technology to enhance the customer experience, reduce checkout times, and drive sales. Retailers are also leveraging voice-based payment technology to reduce checkout times. Traditional checkout processes can be time-consuming, leading to customer frustration and potential cart abandonment. Voice-based payments enable customers to complete transactions quickly and efficiently, reducing waiting times and improving overall customer satisfaction. Additionally, voice-based payments have the potential to drive sales for retailers. By integrating voice technology into their payment systems, retailers can offer personalized recommendations and promotions based on customer preferences and purchase history. This targeted approach can increase upselling and cross-selling opportunities, ultimately boosting sales revenue. Thus, all these factors collectively contribute towards market growth.
On the contrary, security concerns hamper the growth of North America voice-based payments market.
Based on component, the North America voice-based payments market is segmented into software and hardware. The software segment held 65.0% market share in 2022, amassing US$ 1,422.04 million. It is projected to garner US$ 3,061.76 million by 2030 to register 10.1% CAGR during 2022-2030.
In terms of enterprise size, the North America voice-based payments market is segmented into large enterprises and SMEs. The large enterprises segment held 62.9% market share in 2022, amassing US$ 1,376.24 million. It is projected to garner US$ 2,931.40 million by 2030 to register 9.9% CAGR during 2022-2030.
Based on industry, the North America voice-based payments market is segmented into BFSI, automotive, healthcare, retail, government, and others. The BFSI segment held 26.9% market share in 2022, amassing US$ 589.73 million. It is projected to garner US$ 1,342.92 million by 2030 to register 10.8% CAGR during 2022-2030.
Based on country, the North America voice-based payments market is categorized into the US, Canada, and Mexico. Our regional analysis states that the US captured 86.1% share of North America voice-based payments market in 2022. It was assessed at US$ 1,884.39 million in 2022 and is likely to hit US$ 4,154.61 million by 2030, registering a CAGR of 10.4% during 2022-2030.
Key players operating in the North America voice-based payments market are Amazon.com Inc, Cerence Inc, Google LLC, Huawei Technologies Co Ltd, NCR VOYIX Corp, PayPal Holdings Inc, Paysafe Limited, and PCI Pal, among others.
In November 2023, PCI Pal, a global SaaS provider of secure payment solutions for business communications, announced a strategic partnership with Zoom Video Communications, Inc. This collaboration aims to enhance the customer experience by integrating PCI Pal’s Agent Assist and Digital Payments solutions into Zoom’s Contact Center and Zoom Phone platforms. This integration will provide businesses with improved security and convenience when handling customer payments, further strengthening PCI Pal’s position as a leading provider of secure payment solutions.
In May 2023, Paysafe Limited, a prominent payments platform, unveiled the launch of its enhanced Skrill digital wallet tailored for the online betting market in the Canadian province of Ontario. This revamped version of Skrill is specifically designed to cater to the payment preferences of iGaming players, providing them with seamless and efficient funding for wagers and hassle-free withdrawal of winnings. The user experience (UX) has been significantly improved, offering Ontarians a streamlined and intuitive platform to enhance their online betting experience.
o Highlights key business priorities in order to assist companies to realign their business strategies.
o The key findings and recommendations highlight crucial progressive industry trends in the North America voice-based payments market, thereby allowing players across the value chain to develop effective long-term strategies.
o Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
o Scrutinize in-depth North America market trends and outlook coupled with the factors driving the North America voice-based payments market, as well as those hindering it.
o Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution.
1. Introduction
1.1 The Research Team Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Voice-Based Payments Market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 Solution and Service Providers:
4.2.2 End Users
4.2.3 List of Vendors in Value Chain:
5. North America Voice-Based Payments Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Preference for Contactless Payment Solutions
5.1.2 Advancements in Natural Language Processing (NLP) Technology
5.1.3 Widespread Use of Smartphones and Smart Speakers
5.2 Market Restraints
5.2.1 Security Concerns
5.2.2 Limited Accuracy in Voice Recognition Technology
5.3 Market Opportunities
5.3.1 Adoption of Artificial Intelligence (AI)
5.4 Future Trends
5.4.1 Increasing Adoption by Retail Sector
5.5 Impact of Drivers and Restraints:
6. Voice-Based Payments Market – North America Analysis
6.1 North America Voice-Based Payments Market Revenue (US$ Million), 2020-2030
6.2 North America Voice-Based Payments Market Forecast Analysis
7. North America Voice-Based Payments Market Analysis – by Component
7.1 Software
7.1.1 Overview
7.1.2 Software: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
7.2 Hardware
7.2.1 Overview
7.2.2 Hardware: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
8. North America Voice-Based Payments Market Analysis – by Enterprise Size
8.1 Large Enterprises
8.1.1 Overview
8.1.2 Large Enterprises: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
8.2 SMEs
8.2.1 Overview
8.2.2 SMEs: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9. North America Voice-Based Payments Market Analysis – by Industry
9.1 BFSI
9.1.1 Overview
9.1.2 BFSI: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.2 Automotive
9.2.1 Overview
9.2.2 Automotive: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.3 Healthcare
9.3.1 Overview
9.3.2 Healthcare: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.4 Retail
9.4.1 Overview
9.4.2 Retail: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.5 Government
9.5.1 Overview
9.5.2 Government: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
9.6 Others
9.6.1 Overview
9.6.2 Others: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
10. North America Voice-Based Payments Market – Country Analysis
10.1 North America Voice-Based Payments Market
10.1.1 North America Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
10.1.1.1 North America Voice-Based Payments Market – Revenue and Forecast Analysis – by Country
10.1.1.2 United States: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
10.1.1.2.1 United States: Voice-Based Payments Market Breakdown, by Component
10.1.1.2.2 United States: Voice-Based Payments Market Breakdown, by Enterprise Size
10.1.1.2.3 United States: Voice-Based Payments Market Breakdown, by Industry
10.1.1.3 Canada: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
10.1.1.3.1 Canada: Voice-Based Payments Market Breakdown, by Component
10.1.1.3.2 Canada: Voice-Based Payments Market Breakdown, by Enterprise Size
10.1.1.3.3 Canada: Voice-Based Payments Market Breakdown, by Industry
10.1.1.4 Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
10.1.1.4.1 Mexico: Voice-Based Payments Market Breakdown, by Component
10.1.1.4.2 Mexico: Voice-Based Payments Market Breakdown, by Enterprise Size
10.1.1.4.3 Mexico: Voice-Based Payments Market Breakdown, by Industry
11. Competitive Landscape
11.1 Company Positioning & Concentration
11.2 Heat Map Analysis by Key Players
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
13. Company Profiles
13.1 Amazon.com Inc
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 WOT Analysis
13.1.6 Key Developments
13.2 NCR VOYIX Corp
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Google LLC
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 PayPal Holdings Inc
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Paysafe Limited
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 Cerence Inc
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Huawei Technologies Co Ltd
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 PCI Pal
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
14. Appendix
14.1 About The Research Team
Table 1. North America Voice-Based Payments Market Segmentation
Table 2. North America Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Table 3. North America Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Component
Table 4. North America Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Enterprise Size
Table 5. North America Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Industry
Table 6. North America Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Country
Table 7. United States: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Component
Table 8. United States: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Enterprise Size
Table 9. United States: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Industry
Table 10. Canada: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Component
Table 11. Canada: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Enterprise Size
Table 12. Canada: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Industry
Table 13. Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Component
Table 14. Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Enterprise Size
Table 15. Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million) – by Industry
Table 16. Heat Map Analysis by Key Players
Table 17. Appendix
Figure 1. North America Voice-Based Payments Market Segmentation, by Country
Figure 2. Ecosystem: Voice-Based Payments Market
Figure 3. North America Voice-Based Payments Market – Key Market Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. North America Voice-Based Payments Market Revenue (US$ Million), 2020-2030
Figure 6. Voice-Based Payments Market Share (%) – by Component (2022 and 2030)
Figure 7. Software: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 8. Hardware: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 9. North America Voice-Based Payments Market Share (%) – by Enterprise Size (2022 and 2030)
Figure 10. Large Enterprises: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 11. SMEs: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 12. North America Voice-Based Payments Market Share (%) – by Industry (2022 and 2030)
Figure 13. BFSI: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 14. Automotive: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 15. Healthcare: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 16. Retail: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 17. Government: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 18. Others: Voice-Based Payments Market – Revenue and Forecast to 2030 (US$ Million)
Figure 19. North America Voice-Based Payments Market, by Key Country – Revenue (2022) (US$ Million)
Figure 20. North America Voice-Based Payments Market Breakdown, by Key Countries, 2022 and 2030 (%)
Figure 21. United States: Voice-Based Payments Market – Revenue and Forecast to 2030(US$ Million)
Figure 22. Canada: Voice-Based Payments Market – Revenue and Forecast to 2030(US$ Million)
Figure 23. Mexico: Voice-Based Payments Market – Revenue and Forecast to 2030(US$ Million)
Figure 24. Company Positioning & Concentration
The List of Companies – North America Voice-Based Payments Market
o Amazon.com Inc
o Cerence Inc
o Google LLC
o Huawei Technologies Co Ltd
o NCR VOYIX Corp
o PayPal Holdings Inc
o Paysafe Limited
o PCI Pal
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