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North America Dealer Management System Market Forecast to 2030
North America Dealer Management System Market Forecast to 2030 – Regional Analysis – by Deployment (On-premise and Cloud) and Equipment Type (Automobile, Agricultural & Forestry Machinery, Construction Equipment, Gardening Equipment, Heavy Trucks, Material Handling & Lifting Equipment, Mining Equipment, and Others)
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Description
Integration of Artificial Intelligence to Revolutionize Dealer Management Business Fuels North America Dealer Management System Market
Technological giants worldwide are highly focused on research and innovation of new technologies, which fuels the adoption of advanced technologies in transportation, construction, manufacturing, and other industries. Artificial intelligence (AI) technology is positioned at the core of the next-generation software technologies in the dealer management system market. It predicts and delivers the information, enabling an efficient, fast, and personalized experience with customers and boosting store profitability. By enhancing customer experience, along with the dealership’s relationship with them, the possibility of return business surges. AI also helps dealers customize banner ads, emails, texts, and other marketing efforts in order to target the right customers at the right time.
Dealer management systems integrated with AI can alert technicians about possible issues with specific models. The system enables dealers to avoid car problems by alerting technicians to look for the concern before it occurs. AI also focuses on cybersecurity solutions to identify threats early and detect suspicious activity in the system. Several companies operating in the market is highly inclined toward offering AI-based dealer management systems. For instance, Pulsar AI, which specializes in AI technology, allows dealers to automate their customer interactions, sales leads, and follow-ups. The product saves time and optimizes the response rate. Many manufacturers are focusing on developing and implementing a next-generation dealer management system (DMS) with Chatbot and AI technology to streamline interactions between customers and dealers. The AI-based dealer management system allows dealers to serve customers 24/7, thereby increasing customer satisfaction. For instance, in June 2023, impel developed new generative AI software used by auto dealers and automaker customers. The software is designed to integrate with pre-existing dealership management systems, which help the auto dealers to personally interact with customers to enhance their buying experience. Auto dealers are leveraging AI technology to understand customer demands as well as competitive options preferred by them. As a result, dealerships can target customers more efficiently and match buyers to the suitable units in their inventory with the help of AI-based dealer management systems.
Thus, the integration of artificial intelligence to revolutionize the dealer management business is likely to fuel the market growth in the coming years.
North America Dealer Management System Market Overview
The US, Canada, and Mexico are among the major economies in North America. North America captures a noteworthy share of the global dealer management system market owing to high investment in automation and software coupled with the growing number of dealership stores in this region. A dealer management system helps enterprises manage ongoing orders, run a marketing campaign, understand customer buying trends, and manage day-to-day business operations. For instance, a dealer management system is significantly used by automakers/auto part dealers to manage and maintain orders. These auto dealers leverage the capability of modern dealer management systems to increase the productivity and efficiency of their dealerships. Many system providers are developing their existing dealer management systems to receive more contact certifications from automotive manufacturers. For instance, in July 2023, CDK Global Inc. received an official certification as a dealer management system provider from BMW Group Canada, including BMW and MINI retailers. CDK Global Inc. serves as a leading customer relationship management (CRM) provider for the BMW and MINI Canadian network. The partnership with auto manufacturers strengthens CDK Global Inc.’s position in both the US and Canadian markets. Moreover, companies are focusing on developing next-generation dealer management systems to help users effectively manage their day-to-day business operations. A next-generation dealer management system does not face accessibility issues, requires lower capital investment, and is technically scalable. Various dealer management providers, such as Wipro Limited, have already started developing next-generation dealer management solutions; however, there is still a significant demand-supply gap that needs to be filled, thereby creating growth opportunities for vendors operating in the market.
North America Dealer Management System Market Revenue and Forecast to 2030 (US$ Million)
North America Dealer Management System Market Segmentation
The North America dealer management system market is segmented into deployment, equipment type, and country.
Based on deployment, the North America dealer management system market is bifurcated into on-premise and cloud. The cloud segment held a larger share of the North America dealer management system market in 2022.
In terms of equipment, the North America dealer management system market is segmented into automobile, agricultural & forestry machinery, construction equipment, garden equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held the largest share of the North America dealer management system market in 2022.
Based on country, the North America dealer management system market is segmented into the US, Canada, and Mexico. The US dominated the North America dealer management system market in 2022.
e-Emphasys Technologies Inc., ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, XAPT Software Consulting LLC, CDK Global Inc, Cox Automotive, Constellation Software Inc, and Tekion Corp are some of the leading companies operating in the North America dealer management system market.
Summary Info
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According to the Research Team research, the North America dealer management system market was valued at US$ 2,694.98 million in 2022 and is expected to reach US$ 5,971.59 million by 2030, registering a CAGR of 10.5% from 2022 to 2030. Growing technological advancements in automotive industry, rising demand for construction equipment, and increasing integration of DMS with different management systems are among the critical factors attributed to the North America dealer management system market expansion.
Over the past few decades, the automotive industry has experienced numerous technological advancements. The advent of digital technology across the globe made it possible for automobile makers to implement advanced solutions. The dealer management system is an optimal solution for companies working in the automobile sector that take part in spare parts inventory and work order management. The system incorporates customer relationship management (CRM) and business intelligence tools to track manufacturer and customer relationships. Several car dealers are also using this system to manage inventory and sales records. The dealer management system streamlines interactions between customers, dealers, and OEMs. The system supports the unique needs of the automotive retail industry. It facilitates the sale of new and used vehicles and includes various features such as repair and maintenance services, consumer financing, and vehicle and parts inventory management. The system also allows financial reporting, cash flow management, and payroll services. The system incorporates OEM data processing systems and allows automotive retailers to order vehicles and associated parts, process warranties, and receive vehicle records. All these features of a dealer management system is boosting its adoption in the automotive industry. Many companies are implementing inorganic and organic strategies to expand their dealer management system business in the automotive industry. For instance, in June 2023, HBS Systems, Inc. partnered with Record360 to accelerate the inspection process, reduce damage disputes, and manage their assets. With this partnership, Record360 efficiently improved equipment inspection processes by using HBS Systems, Inc.’s NetView ECO dealer management software. The system is used to add transparency to equipment rental transactions. In February 2020, Tekion Corp. rolled out a cloud-based platform with all the functionalities of a dealer management system-Automotive Retail Cloud. It connects major stakeholders of the industry, allowing them to maximize operational efficiencies, collaboration, and tailored retail experiences. Similarly, in January 2020, DealerSocket, Inc. announced the acquisition of Auto/Mate-a dealer management system provider for automotive dealerships. By merging Auto/Mate’s robust dealer management system with DealerSocket’s products, the company provides auto dealers with a unique platform where advanced software is coupled with the best services. In 2021, leading supplier of cloud-based technology solutions for auto dealerships, Dealertrack DMS, announced new integrations at the Cox Automotive Experience and NADA 2021 with the goal of assisting dealerships in becoming more productive and efficient in the current digital-first era. Thus, the growing technological advancements in the automotive industry boost the demand for dealer management systems, which drives the market.
On the contrary, growing data security concerns hampers the North America dealer management system market.
Based on deployment, the North America dealer management system market is bifurcated into on-premise and cloud. The cloud segment held 62.9% share of North America dealer management system market in 2022, amassing US$ 1,695.64 million. It is projected to garner US$ 4,304.60 million by 2030 to expand at 12.4% CAGR during 2022-2030.
In terms of equipment type, the North America dealer management system market is categorized into automobile, agricultural & forestry machinery, construction equipment, garden equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held 46.5% share of North America dealer management system market in 2022, amassing US$ 1,253.87 million. It is projected to garner US$ 3,292.17 million by 2030 to expand at 12.8% CAGR during 2022-2030.
By country, the North America dealer management system market has been categorized into the US, Canada, and Mexico. Our regional analysis states that the US captured 79.5% share of North America dealer management system market in 2022. It was assessed at US$ 2,142.78 million in 2022 and is likely to hit US$ 4,814.90 million by 2030, exhibiting a CAGR of 10.6% during 2022-2030.
Key players operating in the North America dealer management system market are e-Emphasys Technologies Inc., ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, XAPT Software Consulting LLC, CDK Global Inc, Cox Automotive, Constellation Software Inc, and Tekion Corp, among others.
In August 2023, Tekion Corp partnered with Dealerware to automate repair order tracking by promoting self-service check-in to automotive dealers. The partnership supports Dealerware by integrating Tekion Corp’s cloud-based dealer management system to streamline the entire automotive ecosystem. The system simplifies the overall service scheduling experience, including loaner vehicle reservations, and saves customers & service department employees time at check-in of vehicle.
In May 2023, Tekion Corp partnered with Hyundai Auto Canada to integrate a cloud-based dealer management system in Hyundai Auto Canada’s business operations. The system offers significant benefits to Hyundai Auto Canada by increasing efficiencies in fixed operations, streamlining staff training, improving communication across all departments, enabling a paperless service process, and elevating customer experience.
In January 2023, Tekion Corp partnered with Inchcape to carry out due diligence and testing of the dealer management system. This supports dealers to use a cloud-based dealer management system for checking out cars and stock parts in real time by providing real-time service appointments. In addition, growing investments in CRM help the players maintain client relationships and gain new customers in the process.
o Highlights key business priorities in order to assist companies to realign their business strategies.
o The key findings and recommendations highlight crucial progressive industry trends in North America dealer management system market, thereby allowing players across the value chain to develop effective long-term strategies.
o Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
o Scrutinize in-depth North America market trends and outlook coupled with the factors driving the market, as well as those hindering it.
o Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing, and distribution.
TABLE OF CONTENTS
1. Introduction
1.1 the Research Team Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. North America Dealer Management System Market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in the Value Chain:
5. North America Dealer Management System Market – Key Market Dynamics
5.1 Dealer Management System Market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing Technological Advancements in Automotive Industry
5.2.2 Rising Demand for Construction Equipment
5.2.3 Increasing Integration of DMS with Different Management Systems
5.3 Market Restraints
5.3.1 Growing Data Security Concerns
5.4 Market Opportunities
5.4.1 Advent of Autonomous Vehicles
5.5 Future Trends
5.5.1 Integration of Artificial Intelligence to Revolutionize Dealer Management Business
5.6 Impact of Drivers and Restraints:
6. Dealer Management System Market – North America Market Analysis
6.1 Dealer Management System Market Revenue (US$ Million), 2022 – 2030
6.2 Dealer Management System Market Forecast and Analysis
7. North America Dealer Management System Market Analysis – Deployment
7.1 On-Premise
7.1.1 Overview
7.1.2 On-Premise Market, Revenue and Forecast to 2030 (US$ Million)
7.2 Cloud
7.2.1 Overview
7.2.2 Cloud Market, Revenue and Forecast to 2030 (US$ Million)
8. North America Dealer Management System Market Analysis – Equipment Type
8.1 Automobile
8.1.1 Overview
8.1.2 Automobile Market, Revenue and Forecast to 2030 (US$ Million)
8.2 Agricultural & Forestry Machinery
8.2.1 Overview
8.2.2 Agricultural & Forestry Machinery Market, Revenue and Forecast to 2030 (US$ Million)
8.3 Construction Equipment
8.3.1 Overview
8.3.2 Construction Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.4 Garden Equipment
8.4.1 Overview
8.4.2 Garden Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.5 Heavy Trucks
8.5.1 Overview
8.5.2 Heavy Trucks Market, Revenue and Forecast to 2030 (US$ Million)
8.6 Material Handling & Lifting Equipment
8.6.1 Overview
8.6.2 Material Handling & Lifting Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.7 Mining Equipment
8.7.1 Overview
8.7.2 Mining Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
9. North America Dealer Management System Market – Country Analysis
9.1 North America
9.1.1 North America Dealer Management System Market Overview
9.1.2 North America Dealer Management System Market, By Key Country – Revenue 2022 (US$ Mn)
9.1.3 North America Dealer Management System Market Revenue and Forecasts and Analysis – By Country
9.1.3.1 North America Dealer Management System Market Revenue and Forecasts and Analysis – By Country
9.1.3.2 US Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.2.1 US Dealer Management System Market Breakdown, by Deployment
9.1.3.2.2 US Dealer Management System Market Breakdown, by Equipment Type
9.1.3.3 Canada Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.3.1 Canada Dealer Management System Market Breakdown, by Deployment
9.1.3.3.2 Canada Dealer Management System Market Breakdown, by Equipment Type
9.1.3.4 Mexico Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.4.1 Mexico Dealer Management System Market Breakdown, by Deployment
9.1.3.4.2 Mexico Dealer Management System Market Breakdown, by Equipment Type
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Product Development
10.4 Mergers & Acquisitions
11. Company Profiles
11.1 e-Emphasys Technologies Inc.
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 ANNATA Ehf
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 DealerBox SAS
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 Hitachi Solutions Ltd
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 XAPT Software Consulting LLC
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
11.6 CDK Global Inc
11.6.1 Key Facts
11.6.2 Business Description
11.6.3 Products and Services
11.6.4 Financial Overview
11.6.5 SWOT Analysis
11.6.6 Key Developments
11.7 Cox Automotive
11.7.1 Key Facts
11.7.2 Business Description
11.7.3 Products and Services
11.7.4 Financial Overview
11.7.5 SWOT Analysis
11.7.6 Key Developments
11.8 Constellation Software Inc
11.8.1 Key Facts
11.8.2 Business Description
11.8.3 Products and Services
11.8.4 Financial Overview
11.8.5 SWOT Analysis
11.8.6 Key Developments
11.9 Tekion Corp
11.9.1 Key Facts
11.9.2 Business Description
11.9.3 Products and Services
11.9.4 Financial Overview
11.9.5 SWOT Analysis
11.9.6 Key Developments
12. Appendix
12.1 Word Index
LIST OF TABLES
Table 1. Dealer Management System Market Segmentation
Table 2. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million)
Table 3. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million) – Deployment
Table 4. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million) – Equipment Type
Table 5. North America Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Country
Table 6. US Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 7. US Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 8. Canada Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 9. Canada Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 10. Mexico Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 11. Mexico Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 12. List of Abbreviation
LIST OF FIGURES
Figure 1. Dealer Management System Market Segmentation, By Country
Figure 2. Ecosystem: Dealer Management System Market
Figure 3. Impact Analysis of Drivers and Restraints
Figure 4. Dealer Management System Market Revenue (US$ Million), 2022 – 2030
Figure 5. Dealer Management System Market Share (%) – Deployment, 2022 and 2030
Figure 6. On-Premise Market Revenue and Forecasts To 2030 (US$ Million)
Figure 7. Cloud Market Revenue and Forecasts To 2030 (US$ Million)
Figure 8. Dealer Management System Market Share (%) – Equipment Type, 2022 and 2030
Figure 9. Automobile Market Revenue and Forecasts To 2030 (US$ Million)
Figure 10. Agricultural & Forestry Machinery Market Revenue and Forecasts To 2030 (US$ Million)
Figure 11. Construction Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 12. Garden Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 13. Heavy Trucks Market Revenue and Forecasts To 2030 (US$ Million)
Figure 14. Material Handling & Lifting Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 15. Mining Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 16. Others Market Revenue and Forecasts To 2030 (US$ Million)
Figure 17. North America Dealer Management System Market, By Key Country – Revenue 2022 (US$ Mn)
Figure 18. North America Dealer Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
Figure 19. US Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 20. Canada Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 21. Mexico Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
The List of Companies – North America Dealer Management System Market
1. e-Emphasys Technologies Inc.
2. ANNATA Ehf
3. DealerBox SAS
4. Hitachi Solutions Ltd
5. XAPT Software Consulting LLC
6. CDK Global Inc
7. Cox Automotive
8. Constellation Software Inc
9. Tekion Corp
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