Middle East & Africa Queue Management System Market Forecast to 2030
Middle East & Africa Queue Management System Market Forecast to 2030 – Regional Analysis – By Type (Virtual Queuing and Linear Queuing), Component (Solution and Services), and Application (BFSI, Hospitals, Retail Outlets, Utility Service Providers and Airports, Restaurants, Government Offices, and Others)
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Description
Rising Focus on Service Quality Enhancement in Various Sectors Drive Middle East & Africa Queue Management System Market
The rapid growth in population is increasing customers queues in hospitals, retail shops, clinics, airports, and other facilities. The growing population has resulted an unorganized queue, which cause frustration among the crowd and deteriorate the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$ 75 billion to US$ 1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors’ products, thus resulting in the loss of potential customers. Offering enhanced service quality is of utmost importance among service providers, irrespective of the industry. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions.
Automated queuing systems enable customers to check their queuing status at their convenience, which further allows them to utilize the waiting time on other work. Several service providers such as Wavetec, and Qmatic have procured and installed automated queue management systems, which automatically request shoppers/customers to move toward the next accessible counter. This eases the workflow, reduces customer waiting time, and improves staff and customer interaction, thereby upgrading the service quality. Thus, these benefits of the queue management system attract a significant number of service providers across industries.
As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% globally, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Hence, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI). As a result, the adoption of the queue management system is on the rise among airports.
Thus, the rising focus on service quality enhancement in various sectors drives the growth of the Middle East & Africa queue management system market.
Middle East & Africa Queue Management System Market Overview
Governments of various countries in the Middle East & Africa are implementing various policies and regulations towards the adoption of advanced technologies. Hence, growing digitization and increasing use of advanced technologies in the Middle East & Africa are driving the market. For instance, the Saudi Data and Artificial Intelligence Authority drafted a new intellectual property law for maximizing data and AI’s contribution to meet the objectives of Vision 2030. Thus, the adoption of AI technology in healthcare, BFSI, retail, and other industries is creating opportunities for the Middle East & Africa queue management system market growth.
Middle East & Africa Queue Management System Market Revenue and Forecast to 2030 (US$ Million)
Middle East & Africa Queue Management System Market Segmentation
The Middle East & Africa queue management system market is segmented based on type, component, application, and country.
Based on type, the Middle East & Africa queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger share in 2022.
By component, the Middle East & Africa queue management system market is bifurcated into solution and services. The solution segment held a larger share in 2022.
By application, the Middle East & Africa queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers and airports, restaurants, government offices, and others. The BFSI segment held the largest share in 2022.
Based on country, the Middle East & Africa queue management system market is segmented into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. The UAE dominated the Middle East & Africa queue management system market in 2022.
Q-MATIC Group AB, Q-nomy Inc, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, Skiplino, and SEDCO Co Ltd are some of the leading companies operating in the Middle East & Africa queue management system market.
Summary Info
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According to the Research Team’ research, the Middle East & Africa queue management system market was valued at US$ 45.23 million in 2022 and is expected to reach US$ 62.36 million by 2030, registering a CAGR of 4.1% from 2022 to 2030. Escalating demand for virtual queue system and rising focus on service quality enhancement in various sectors are among the critical factors attributed to the Middle East & Africa queue management system market expansion.
According to the United Nations Department of Economic and Social Affairs, the total population is expected to reach 8.6 billion and 9.8 billion by 2030 and 2050, respectively. The data also represented that ~83 million people are being added to the world’s population annually, and the upward trend in population size is anticipated to continue to rise in the coming years. With the rise in population, individuals seeking services from various businesses such as healthcare, banking & financial, government offices, and retail outlets are also likely to increase. Pertaining to this, numerous service providers have adopted various linear queuing management solutions to manage the queue efficiently. However, healthcare facilities, airports, and government offices still witness long queues of customers on a regular basis. In an attempt to reduce queues at various businesses, several queue management system market players are innovating and designing virtual queue systems, which enable customers to gather information about their queue status.
The demand for the virtual queue system is gradually increasing among the above-mentioned sectors as this system allows customers to wait remotely. This is achieved through the use of smart technologies. Customers scan QR codes placed outside the premise and are able to receive an electronic token (e-token) number or queuing number, which can be used to gather information on queuing status. Thus, attributing to these benefits, the demand for virtual queuing systems is on the rise, which is anticipated to fuel the Middle East & Africa queue management system market in the coming years.
On the contrary, tremendous growth in e-commerce worldwide hampers the growth of Middle East & Africa queue management system market.
Based on type, the Middle East & Africa queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held 63.6% share of the Middle East & Africa queue management system market in 2022, amassing US$ 28.79 million. It is projected to garner US$ 41.97 million by 2030 to expand at 4.8% CAGR during 2022-2030.
By component, the Middle East & Africa queue management system market is bifurcated into solution and services. The solution segment held 66.1% share of the Middle East & Africa queue management system market in 2022, amassing US$ 29.90 million. It is projected to garner US$ 42.91 million by 2030 to expand at 4.6% CAGR during 2022-2030.
By application, the Middle East & Africa queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers and airports, restaurants, government offices, and others. The BFSI segment held 30.5% share of the Middle East & Africa queue management system market in 2022, amassing US 13.78 million. It is projected to garner US$ 16.30 million by 2030 to expand at 2.1% CAGR during 2022-2030.
Based on country, the Middle East & Africa queue management system market is segmented into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. The UAE held 38.5% share of Middle East & Africa queue management system market in 2022, amassing US$ 17.43 million. It is projected to garner US$ 24.32 million by 2030 to expand at 4.3% CAGR during 2022-2030.
Key players operating in the Middle East & Africa queue management system market are Q-MATIC Group AB, Q-nomy Inc, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, Skiplino, and SEDCO Co Ltd, among others.
o Highlights key business priorities in order to assist companies to realign their business strategies.
o The key findings and recommendations highlight crucial progressive industry trends in Middle East & Africa queue management system market, thereby allowing players across the value chain to develop effective long-term strategies.
o Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
o Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the queue management system market, as well as those hindering it.
o Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing, and distribution
TABLE OF CONTENTS
1. Introduction
1.1 the Research Team Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Middle East & Africa Queue Management System Market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in Value Chain:
5. Middle East & Africa Queue Management System Market – Key Industry Dynamics
5.1 Drivers
5.1.1 Rising Focus on Service Quality Enhancement in Various Sectors
5.1.2 Increasing Demand in Healthcare Sector
5.1.3 Increasing Adoption to Manage Customer Traffic and Retain Customers
5.2 Market Restraints
5.2.1 Tremendous Growth in E-commerce Worldwide
5.2.2 Evolution of Mobile Apps by BFSI Sector
5.3 Market Opportunities
5.3.1 Implementing Artificial Intelligence in Queue Management System
5.4 Future Trends
5.4.1 Escalating Demand for Virtual Queue System
5.5 Impact of Drivers and Restraints:
6. Queue Management System Market – Middle East & Africa Market Analysis
6.1 Middle East & Africa Queue Management System Market Revenue (US$ Million), 2022 – 2030
6.2 Middle East & Africa Queue Management System Market Forecast and Analysis
7. Middle East & Africa Queue Management System Market Analysis – Type
7.1 Virtual Queuing
7.1.1 Overview
7.1.2 Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
7.2 Linear Queuing
7.2.1 Overview
7.2.2 Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)
8. Middle East & Africa Queue Management System Market Analysis – Component
8.1 Solution
8.1.1 Overview
8.1.2 Solution Market Revenue and Forecasts To 2030 (US$ Million)
8.2 Services
8.2.1 Overview
8.2.2 Services Market Revenue and Forecasts To 2030 (US$ Million)
9. Middle East & Africa Queue Management System Market Analysis – Application
9.1 BFSI
9.1.1 Overview
9.1.2 BFSI Market Revenue and Forecasts To 2030 (US$ Million)
9.2 Hospitals
9.2.1 Overview
9.2.2 Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
9.3 Retail Outlets
9.3.1 Overview
9.3.2 Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
9.4 Utility Service Providers and Airports
9.4.1 Overview
9.4.2 Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
9.5 Restaurants
9.5.1 Overview
9.5.2 Restaurants Market Revenue and Forecasts to 2030 (US$ Million)
9.6 Government Offices
9.6.1 Overview
9.6.2 Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
9.7 Others
9.7.1 Overview
9.7.2 Others Market Revenue and Forecasts To 2030 (US$ Million)
10. Middle East & Africa Queue Management System Market – Country Analysis
10.1 Overview
10.1.1 Middle East & Africa Middle East & Africa Queue Management System Market Overview
10.1.2 Middle East & Africa Queue Management System Market Revenue and Forecasts and Analysis – By Countries
10.1.2.1 South Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.2.1.1 South Africa: Middle East & Africa Queue Management System Market Breakdown by Type
10.1.2.1.2 South Africa Middle East & Africa Queue Management System Market Breakdown by Component
10.1.2.1.3 South Africa: Middle East & Africa Queue Management System Market Breakdown by Application
10.1.2.2 Saudi Arabia: Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.2.2.1 Saudi Arabia: Middle East & Africa Queue Management System Market Breakdown by Type
10.1.2.2.2 Saudi Arabia: Middle East & Africa Queue Management System Market Breakdown by Component
10.1.2.2.3 Saudi Arabia: Middle East & Africa Queue Management System Market Breakdown by Application
10.1.2.3 UAE: Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.2.3.1 UAE: Middle East & Africa Queue Management System Market Breakdown by Type
10.1.2.3.2 UAE: Middle East & Africa Queue Management System Market Breakdown by Component
10.1.2.3.3 UAE: Middle East & Africa Queue Management System Market Breakdown by Application
10.1.2.4 Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.2.4.1 Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Breakdown by Type
10.1.2.4.2 Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Breakdown by Component
10.1.2.4.3 Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Breakdown by Application
11. Competitive Landscape
11.1 Heat Map Analysis By Key Players
11.2 Company Positioning & Concentration
12. Queue Management System Market Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 Product Development
13. Company Profiles
13.1 Q-MATIC Group AB
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Q-nomy Inc
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Wavetec
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Skiplino
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Aurionpro Solutions Ltd
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 Advantech Co Ltd
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 SEDCO Co Ltd
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
14. Appendix
14.1 Word Index
LIST OF TABLES
Table 1. Middle East & Africa Queue Management System Market Segmentation
Table 2. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
Table 3. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) – Type
Table 4. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) – Component
Table 5. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) – Application
Table 6. Middle East and Africa Queue Management System Market, by Country – Revenue and Forecast to 2030 (USD Million)
Table 7. South Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
Table 8. South Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
Table 9. South Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
Table 10. Saudi Arabia: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
Table 11. Saudi Arabia: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
Table 12. Saudi Arabia: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
Table 13. UAE: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
Table 14. UAE: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
Table 15. UAE: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
Table 16. Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
Table 17. Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
Table 18. Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
Table 19. Company Positioning & Concentration
Table 20. List of Abbreviation
LIST OF FIGURES
Figure 1. Middle East & Africa Queue Management System Market Segmentation, By Country
Figure 2. Ecosystem: Middle East & Africa Queue Management System Market
Figure 3. Middle East & Africa Queue Management System Market – Key Industry Dynamics
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Middle East & Africa Queue Management System Market Revenue (US$ Million), 2022 & 2030
Figure 6. Middle East & Africa Queue Management System Market Share (%) – Type, 2022 and 2030
Figure 7. Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
Figure 8. Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)
Figure 9. Middle East & Africa Queue Management System Market Share (%) – Component, 2022 and 2030
Figure 10. Solution Market Revenue and Forecasts To 2030 (US$ Million)
Figure 11. Services Market Revenue and Forecasts To 2030 (US$ Million)
Figure 12. Middle East & Africa Queue Management System Market Share (%) – Application, 2022 and 2030
Figure 13. BFSI Market Revenue and Forecasts To 2030 (US$ Million)
Figure 14. Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
Figure 15. Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
Figure 16. Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
Figure 17. Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
Figure 18. Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
Figure 19. Others Market Revenue and Forecasts To 2030 (US$ Million)
Figure 20. Middle East & Africa Queue Management System Market Breakdown by Key Countries – Revenue (2022) (US$ Million)
Figure 21. Middle East & Africa Queue Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
Figure 22. South Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 23. Saudi Arabia: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 24. UAE: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 25. Rest of Middle East & Africa: Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 26. Heat Map Analysis By Key Players
The List of Companies – Middle East & Africa Queue Management System Market
1. Q-MATIC Group AB
2. Q-nomy Inc
3. Wavetec
4. Aurionpro Solutions Ltd
5. Advantech Co Ltd
6. Skiplino
7. SEDCO Co Ltd
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