Conversational AI Market Size and Forecast (2021 – 2031)

According to the new research report on “Conversational AI Market Size and Forecast (2021–2031), Global and Regional Share, Trends, and Growth Opportunity Analysis,” published by The the Reporting Teams, the market is expected to reach US$ US$ 39.55 billion by 2031 and register a CAGR of 21.3% from 2023 to 2031.

The report includes growth prospects owing to the current conversational AI market trends and their foreseeable impact during the forecast period. The market in North America is experiencing robust growth owing to the widespread adoption of innovative technologies and the rapidly increasing need for AI-powered customer support services. In addition, the majority of businesses in North America are investing in technological innovations to meet and exceed the needs of their clientele. The region is witnessing tremendous growth in its retail and e-commerce sectors. As per the US Department of Commerce, retail e-commerce sales for Q1 2024 were US$ 289.2 billion in the US, which was an increase of 2.1% compared to Q4 2023. Also, according to the International Trade Administration (ITA), in 2022, there were ~27 million e-commerce users in Canada, accounting for 75% of the Canadian population, and the number is expected to reach 77.6% by 2025. In March 2022, e-commerce sales were ~US$ 2.34 billion and are estimated to reach US$ 40.3 billion by 2025. Thus, the growth of the e-commerce sector in the region is boosting the conversational AI market growth in North America.

North America is witnessing a rise in digitization in the healthcare sector. According to the Canada Health Infoway, Canadians are embracing digital health services, and it is also estimated that the demand for digital healthcare services will increase in the coming years. According to an online survey conducted in November 2022 with 12,445 Canadians, 94% of Canadians were interested in accessing digital health services. Thus, growing digitization in the healthcare sector raises the demand for conversational AI by healthcare providers as it can help them effectively manage patient care and analyze large amounts of medical data, thus fueling the growth of the conversational AI market in the region.

Furthermore, France hold the significant conversational AI market share in Europe. The Government of France is taking various initiatives to increase digitization in several sectors of the country, particularly in the healthcare sector. In June 2023, the Digital Health Priority Research Program and Infrastructure, which is jointly backed by Inserm and Inria, launched a seven-year budget of US$ 64.34 million (€60 million), with an aim to position the country as the European leader in digital health innovation. In October 2021, the Government of France announced an investment plan of US$ 751 million (€650 million), divided into five axes, to accelerate the national digital health strategy as part of its Health Innovation 2030 plan. The growing investment in the digitization of the healthcare sector propels the conversational AI market growth in France.

Also, the UK has witnessed tremendous growth in online shopping. According to ITA, the e-commerce market accounted for 30% of the total retail market in 2021, with annual revenue totaling over US$ 120 billion, which rose from 20% in 2020. In 2021, around 82% of the UK population purchased at least one product online. Hence, the growing adoption of online shopping fuels the growth of the conversational AI market in the UK. Furthermore, the National Health Service (NHS) is undergoing a financing reform to support the transformation of health and social care through technological applications such as digital skills, high-speed connectivity, and cyber resilience. To support this, the UK Government is making various investments in the digitization of the healthcare sector. For instance, in June 2022, the government announced an investment of US$ 182.38 million (£150 million) over the next three years to support social care and enable digital healthcare transformation. Similarly, in October 2023, the Department of Health and Social Care announced an investment of US$ 36.40 million (£30 million) in innovative technology for the NHS. Thus, such growing investments in the digitization of the healthcare sector fuel the growth of the UK conversational AI market.

Conversational AI Market Report: Key Findings

The conversational AI market analysis is based on segmental assessment. Based on component, the conversational AI market is bifurcated into platforms and services. The platforms segment held the largest conversational AI market share in 2023 and is anticipated to record the highest CAGR during 2023–2031. A conversational AI platform is software that allows users to create, train, and deploy chatbots or “virtual agents.” The systems typically use machine learning (ML), natural language comprehension, and natural language processing techniques to understand the intent behind questions posed by consumers or prospects and respond accordingly. Many conversational AI platforms have pre-built components that allow users to create chatbots or conversational agents without understanding the codes. These components may contain templates and pre-built workflows, which support industries to automate tasks, empower their agents, and improve customer experience. Conversational AI platforms enable organizations to automate customer service such as answering frequently asked inquiries (FAQs) and reducing customer service costs. Moreover, increasing demand for cost-effective solutions among industries drives the conversational AI market growth for the platform segment.

The conversational AI market offers a broad range of services, including integration and deployment, consulting and advisory, support and maintenance, and training and education. The integration and deployment services support users to ensure the smooth incorporation of conversational AI platforms into existing frameworks. The consulting and advisory services provide strategic guidance and advisory support, which help businesses deploy appropriate conversational AI platforms that improve operational efficiency by reducing costs. Training and education services allow business to upgrade their technical team with the latest innovations and technologies. Support and maintenance services assist in ongoing processes, issue resolution, increasing performance, and improving the user experience. These services ensure that Al-powered chatbots and virtual assistants run smoothly and efficiently. The adoption of conversational AI services helps businesses implement AI advancements in their communication services and focus on enhancing conversational experiences.

o Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global conversational AI market.
o Highlights key business priorities in order to assist companies to realign their business strategies
o The key findings and recommendations highlight crucial progressive industry trends in the global conversational AI market, thereby allowing players across the value chain to develop effective long-term strategies
o Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
o Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
o Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution

TABLE OF CONTENTS

1. Introduction
1.1 The the Reporting Teams Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Conversational AI market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain
5. Conversational AI market – Key Market Dynamics
5.1 Conversational AI market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing E-Commerce Sector
5.2.2 Increasing Demand for Chatbot Solutions
5.3 Market Restraints
5.3.1 Rising Privacy Concerns
5.4 Market Opportunities
5.4.1 Rising Demand for Conversational AI in Healthcare Sector
5.4.2 Emergence of Generative AI
5.5 Market Trends
5.5.1 Growing Adoption of Conversational AI in Gaming Industry
5.6 Impact of Drivers and Restraints:
6. Conversational AI market – Global Market Analysis
6.1 Conversational AI market Revenue (US$ Million), 2021–2031
6.2 Conversational AI market Forecast Analysis
7. Conversational AI market Analysis – by Component
7.1 Platform
7.1.1 Overview
7.1.2 Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
7.2 Service
7.2.1 Overview
7.2.2 Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8. Conversational AI market Analysis – by Type
8.1 Chatbots
8.1.1 Overview
8.1.2 Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
8.2 Intelligent Virtual Assistants
8.2.1 Overview
8.2.2 Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9. Conversational AI market Analysis – by Deployment Type
9.1 On-Premise
9.1.1 Overview
9.1.2 On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
9.2 Cloud
9.2.1 Overview
9.2.2 Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10. Conversational AI market Analysis – by Industry
10.1 Retail and E-commerce
10.1.1 Overview
10.1.2 Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.2 Healthcare and Life Sciences
10.2.1 Overview
10.2.2 Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.3 Travel and Hospitality
10.3.1 Overview
10.3.2 Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.4 BFSI
10.4.1 Overview
10.4.2 BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.5 IT and Telecom
10.5.1 Overview
10.5.2 IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.6 Media and Entertainment
10.6.1 Overview
10.6.2 Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11. Conversational AI market – Geographical Analysis
11.1 Overview
11.2 North America
11.2.1 North America Conversational AI market Overview
11.2.2 North America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.3 North America: Conversational AI market Breakdown, by Component
11.2.3.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.2.4 North America: Conversational AI market Breakdown, by Type
11.2.4.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.2.5 North America: Conversational AI market Breakdown, by Deployment Type
11.2.5.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.2.6 North America: Conversational AI market Breakdown, by Industry
11.2.6.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.2.7 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.1 North America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.2.7.2 United States: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.2.1 United States: Conversational AI market Breakdown, by Component
11.2.7.2.2 United States: Conversational AI market Breakdown, by Type
11.2.7.2.3 United States: Conversational AI market Breakdown, by Deployment Type
11.2.7.2.4 United States: Conversational AI market Breakdown, by Industry
11.2.7.3 Canada: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.3.1 Canada: Conversational AI market Breakdown, by Component
11.2.7.3.2 Canada: Conversational AI market Breakdown, by Type
11.2.7.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
11.2.7.3.4 Canada: Conversational AI market Breakdown, by Industry
11.2.7.4 Mexico: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.2.7.4.1 Mexico: Conversational AI market Breakdown, by Component
11.2.7.4.2 Mexico: Conversational AI market Breakdown, by Type
11.2.7.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
11.2.7.4.4 Mexico: Conversational AI market Breakdown, by Industry
11.3 Europe
11.3.1 Europe Conversational AI market Overview
11.3.2 Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.3 Europe: Conversational AI market Breakdown, by Component
11.3.3.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Component
11.3.4 Europe: Conversational AI market Breakdown, by Type
11.3.4.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Type
11.3.5 Europe: Conversational AI market Breakdown, by Deployment Type
11.3.5.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.3.6 Europe: Conversational AI market Breakdown, by Industry
11.3.6.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.3.7 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.1 Europe: Conversational AI market – Revenue and Forecast Analysis – by Country
11.3.7.2 France: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.2.1 France: Conversational AI market Breakdown, by Component
11.3.7.2.2 France: Conversational AI market Breakdown, by Type
11.3.7.2.3 France: Conversational AI market Breakdown, by Deployment Type
11.3.7.2.4 France: Conversational AI market Breakdown, by Industry
11.3.7.3 Germany: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.3.1 Germany: Conversational AI market Breakdown, by Component
11.3.7.3.2 Germany: Conversational AI market Breakdown, by Type
11.3.7.3.3 Germany: Conversational AI market Breakdown, by Deployment Type
11.3.7.3.4 Germany: Conversational AI market Breakdown, by Industry
11.3.7.4 United Kingdom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.4.1 United Kingdom: Conversational AI market Breakdown, by Component
11.3.7.4.2 United Kingdom: Conversational AI market Breakdown, by Type
11.3.7.4.3 United Kingdom: Conversational AI market Breakdown, by Deployment Type
11.3.7.4.4 United Kingdom: Conversational AI market Breakdown, by Industry
11.3.7.5 Italy: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.5.1 Italy: Conversational AI market Breakdown, by Component
11.3.7.5.2 Italy: Conversational AI market Breakdown, by Type
11.3.7.5.3 Italy: Conversational AI market Breakdown, by Deployment Type
11.3.7.5.4 Italy: Conversational AI market Breakdown, by Industry
11.3.7.6 Russian Federation: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.6.1 Russian Federation: Conversational AI market Breakdown, by Component
11.3.7.6.2 Russian Federation: Conversational AI market Breakdown, by Type
11.3.7.6.3 Russian Federation: Conversational AI market Breakdown, by Deployment Type
11.3.7.6.4 Russian Federation: Conversational AI market Breakdown, by Industry
11.3.7.7 Rest of Europe: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.3.7.7.1 Rest of Europe: Conversational AI market Breakdown, by Component
11.3.7.7.2 Rest of Europe: Conversational AI market Breakdown, by Type
11.3.7.7.3 Rest of Europe: Conversational AI market Breakdown, by Deployment Type
11.3.7.7.4 Rest of Europe: Conversational AI market Breakdown, by Industry
11.4 Asia Pacific
11.4.1 Asia Pacific Conversational AI market Overview
11.4.2 Asia Pacific: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.3 Asia Pacific: Conversational AI market Breakdown, by Component
11.4.3.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Component
11.4.4 Asia Pacific: Conversational AI market Breakdown, by Type
11.4.4.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Type
11.4.5 Asia Pacific: Conversational AI market Breakdown, by Deployment Type
11.4.5.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.4.6 Asia Pacific: Conversational AI market Breakdown, by Industry
11.4.6.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.4.7 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.1 Asia Pacific: Conversational AI market – Revenue and Forecast Analysis – by Country
11.4.7.2 Australia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.2.1 Australia: Conversational AI market Breakdown, by Component
11.4.7.2.2 Australia: Conversational AI market Breakdown, by Type
11.4.7.2.3 Australia: Conversational AI market Breakdown, by Deployment Type
11.4.7.2.4 Australia: Conversational AI market Breakdown, by Industry
11.4.7.3 China: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.3.1 China: Conversational AI market Breakdown, by Component
11.4.7.3.2 China: Conversational AI market Breakdown, by Type
11.4.7.3.3 China: Conversational AI market Breakdown, by Deployment Type
11.4.7.3.4 China: Conversational AI market Breakdown, by Industry
11.4.7.4 India: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.4.1 India: Conversational AI market Breakdown, by Component
11.4.7.4.2 India: Conversational AI market Breakdown, by Type
11.4.7.4.3 India: Conversational AI market Breakdown, by Deployment Type
11.4.7.4.4 India: Conversational AI market Breakdown, by Industry
11.4.7.5 Japan: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.5.1 Japan: Conversational AI market Breakdown, by Component
11.4.7.5.2 Japan: Conversational AI market Breakdown, by Type
11.4.7.5.3 Japan: Conversational AI market Breakdown, by Deployment Type
11.4.7.5.4 Japan: Conversational AI market Breakdown, by Industry
11.4.7.6 South Korea: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.6.1 South Korea: Conversational AI market Breakdown, by Component
11.4.7.6.2 South Korea: Conversational AI market Breakdown, by Type
11.4.7.6.3 South Korea: Conversational AI market Breakdown, by Deployment Type
11.4.7.6.4 South Korea: Conversational AI market Breakdown, by Industry
11.4.7.7 Rest of APAC: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.4.7.7.1 Rest of APAC: Conversational AI market Breakdown, by Component
11.4.7.7.2 Rest of APAC: Conversational AI market Breakdown, by Type
11.4.7.7.3 Rest of APAC: Conversational AI market Breakdown, by Deployment Type
11.4.7.7.4 Rest of APAC: Conversational AI market Breakdown, by Industry
11.5 Middle East and Africa
11.5.1 Middle East and Africa Conversational AI market Overview
11.5.2 Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.3 Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.3.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Component
11.5.4 Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.4.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Type
11.5.5 Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.5.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.5.6 Middle East and Africa: Conversational AI market Breakdown, by Industry
11.5.6.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.5.7 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.1 Middle East and Africa: Conversational AI market – Revenue and Forecast Analysis – by Country
11.5.7.2 South Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.2.1 South Africa: Conversational AI market Breakdown, by Component
11.5.7.2.2 South Africa: Conversational AI market Breakdown, by Type
11.5.7.2.3 South Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.2.4 South Africa: Conversational AI market Breakdown, by Industry
11.5.7.3 Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.3.1 Saudi Arabia: Conversational AI market Breakdown, by Component
11.5.7.3.2 Saudi Arabia: Conversational AI market Breakdown, by Type
11.5.7.3.3 Saudi Arabia: Conversational AI market Breakdown, by Deployment Type
11.5.7.3.4 Saudi Arabia: Conversational AI market Breakdown, by Industry
11.5.7.4 United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.4.1 United Arab Emirates: Conversational AI market Breakdown, by Component
11.5.7.4.2 United Arab Emirates: Conversational AI market Breakdown, by Type
11.5.7.4.3 United Arab Emirates: Conversational AI market Breakdown, by Deployment Type
11.5.7.4.4 United Arab Emirates: Conversational AI market Breakdown, by Industry
11.5.7.5 Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.5.7.5.1 Rest of Middle East and Africa: Conversational AI market Breakdown, by Component
11.5.7.5.2 Rest of Middle East and Africa: Conversational AI market Breakdown, by Type
11.5.7.5.3 Rest of Middle East and Africa: Conversational AI market Breakdown, by Deployment Type
11.5.7.5.4 Rest of Middle East and Africa: Conversational AI market Breakdown, by Industry
11.6 South and Central America
11.6.1 South and Central America Conversational AI market Overview
11.6.2 South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.3 South and Central America: Conversational AI market Breakdown, by Component
11.6.3.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Component
11.6.4 South and Central America: Conversational AI market Breakdown, by Type
11.6.4.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Type
11.6.5 South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.5.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Deployment Type
11.6.6 South and Central America: Conversational AI market Breakdown, by Industry
11.6.6.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Industry
11.6.7 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.1 South and Central America: Conversational AI market – Revenue and Forecast Analysis – by Country
11.6.7.2 Brazil: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.2.1 Brazil: Conversational AI market Breakdown, by Component
11.6.7.2.2 Brazil: Conversational AI market Breakdown, by Type
11.6.7.2.3 Brazil: Conversational AI market Breakdown, by Deployment Type
11.6.7.2.4 Brazil: Conversational AI market Breakdown, by Industry
11.6.7.3 Argentina: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.3.1 Argentina: Conversational AI market Breakdown, by Component
11.6.7.3.2 Argentina: Conversational AI market Breakdown, by Type
11.6.7.3.3 Argentina: Conversational AI market Breakdown, by Deployment Type
11.6.7.3.4 Argentina: Conversational AI market Breakdown, by Industry
11.6.7.4 Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
11.6.7.4.1 Rest of South and Central America: Conversational AI market Breakdown, by Component
11.6.7.4.2 Rest of South and Central America: Conversational AI market Breakdown, by Type
11.6.7.4.3 Rest of South and Central America: Conversational AI market Breakdown, by Deployment Type
11.6.7.4.4 Rest of South and Central America: Conversational AI market Breakdown, by Industry
12. Competitive Landscape
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
14. Company Profiles
14.1 Amazon.com Inc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 International Business Machines Corp
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Alphabet Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Oracle Corp
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 SAP SE
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Microsoft Corp
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Artificial Solutions International AB
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 Cognigy GmbH
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Kore.ai Inc.
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 Rasa Technologies Inc
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About The the Reporting Teams
15.2 Word Index

LIST OF TABLES

Table 1. Conversational AI market Segmentation
Table 2. Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Table 3. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Component
Table 4. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Type
Table 5. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Deployment Type
Table 6. Conversational AI market – Revenue and Forecast to 2031 (US$ Million) – by Industry
Table 7. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 8. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 9. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 10. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 11. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Country
Table 12. United States: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 13. United States: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 14. United States: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 15. United States: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 16. Canada: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 17. Canada: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 18. Canada: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 19. Canada: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 20. Mexico: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 21. Mexico: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 22. Mexico: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 23. Mexico: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 24. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 25. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 26. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 27. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 28. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Country
Table 29. France: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 30. France: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 31. France: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 32. France: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 33. Germany: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 34. Germany: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 35. Germany: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 36. Germany: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 37. United Kingdom: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 38. United Kingdom: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 39. United Kingdom: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 40. United Kingdom: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 41. Italy: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 42. Italy: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 43. Italy: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 44. Italy: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 45. Russian Federation: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 46. Russian Federation: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 47. Russian Federation: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 48. Russian Federation: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 49. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 50. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 51. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 52. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 53. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 54. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 55. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 56. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 57. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Country
Table 58. Australia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 59. Australia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 60. Australia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 61. Australia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 62. China: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 63. China: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 64. China: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 65. China: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 66. India: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 67. India: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 68. India: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 69. India: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 70. Japan: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 71. Japan: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 72. Japan: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 73. Japan: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 74. South Korea: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 75. South Korea: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 76. South Korea: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 77. South Korea: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 78. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 79. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 80. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 81. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 82. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 83. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 84. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 85. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 86. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Country
Table 87. South Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 88. South Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 89. South Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 90. South Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 91. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 92. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 93. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 94. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 95. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 96. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 97. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 98. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 99. Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 100. Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 101. Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 102. Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 103. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 104. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 105. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 106. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 107. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Country
Table 108. Brazil: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 109. Brazil: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 110. Brazil: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 111. Brazil: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 112. Argentina: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 113. Argentina: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 114. Argentina: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 115. Argentina: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 116. Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Component
Table 117. Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Type
Table 118. Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Deployment Type
Table 119. Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million) – by Industry
Table 120. Company Positioning & Concentration
Table 121. List of Abbreviation

LIST OF FIGURES

Figure 1. Conversational AI market Segmentation, by Geography
Figure 2. PEST Analysis
Figure 3. Ecosystem: Explosion-Proof Equipment Flat Cables Market
Figure 4. Impact Analysis of Drivers and Restraints
Figure 5. Conversational AI market Revenue (US$ Million), 2021–2031
Figure 6. Conversational AI market Share (%) – by Component (2023 and 2031)
Figure 7. Platform: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 8. Service: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 9. Conversational AI market Share (%) – by Type (2023 and 2031)
Figure 10. Chatbots: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 11. Intelligent Virtual Assistants: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 12. Conversational AI market Share (%) – by Deployment Type (2023 and 2031)
Figure 13. On-Premise: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 14. Cloud: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 15. Conversational AI market Share (%) – by Industry (2023 and 2031)
Figure 16. Retail and E-commerce: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 17. Healthcare and Life Sciences: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 18. Travel and Hospitality: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 19. BFSI: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 20. IT and Telecom: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 21. Media and Entertainment: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 22. Others: Conversational AI market – Revenue and Forecast to 2031 (US$ Million)
Figure 23. Conversational AI market Breakdown by Region, 2023 and 2031 (%)
Figure 24. North America: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 25. North America: Conversational AI market Breakdown, by Component (2023 and 2031)
Figure 26. North America: Conversational AI market Breakdown, by Type (2023 and 2031)
Figure 27. North America: Conversational AI market Breakdown, by Deployment Type (2023 and 2031)
Figure 28. North America: Conversational AI market Breakdown, by Industry (2023 and 2031)
Figure 29. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 30. United States: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 31. Canada: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 32. Mexico: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 33. Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 34. Europe: Conversational AI market Breakdown, by Component (2023 and 2031)
Figure 35. Europe: Conversational AI market Breakdown, by Type (2023 and 2031)
Figure 36. Europe: Conversational AI market Breakdown, by Deployment Type (2023 and 2031)
Figure 37. Europe: Conversational AI market Breakdown, by Industry (2023 and 2031)
Figure 38. Europe: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 39. France: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 40. Germany: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 41. United Kingdom: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 42. Italy: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 43. Russian Federation: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 44. Rest of Europe: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 45. Asia Pacific: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 46. Asia Pacific: Conversational AI market Breakdown, by Component (2023 and 2031)
Figure 47. Asia Pacific: Conversational AI market Breakdown, by Type (2023 and 2031)
Figure 48. Asia Pacific: Conversational AI market Breakdown, by Deployment Type (2023 and 2031)
Figure 49. Asia Pacific: Conversational AI market Breakdown, by Industry (2023 and 2031)
Figure 50. Asia Pacific: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 51. Australia: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 52. China: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 53. India: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 54. Japan: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 55. South Korea: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 56. Rest of APAC: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 57. Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 58. Middle East and Africa: Conversational AI market Breakdown, by Component (2023 and 2031)
Figure 59. Middle East and Africa: Conversational AI market Breakdown, by Type (2023 and 2031)
Figure 60. Middle East and Africa: Conversational AI market Breakdown, by Deployment Type (2023 and 2031)
Figure 61. Middle East and Africa: Conversational AI market Breakdown, by Industry (2023 and 2031)
Figure 62. Middle East and Africa: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 63. South Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 64. Saudi Arabia: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 65. United Arab Emirates: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 66. Rest of Middle East and Africa: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 67. South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 68. South and Central America: Conversational AI market Breakdown, by Component (2023 and 2031)
Figure 69. South and Central America: Conversational AI market Breakdown, by Type (2023 and 2031)
Figure 70. South and Central America: Conversational AI market Breakdown, by Deployment Type (2023 and 2031)
Figure 71. South and Central America: Conversational AI market Breakdown, by Industry (2023 and 2031)
Figure 72. South and Central America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
Figure 73. Brazil: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 74. Argentina: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 75. Rest of South and Central America: Conversational AI market – Revenue and Forecast to 2031(US$ Million)
Figure 76. Heat Map Analysis By Key Players