A mystery shopper survey assesses if the standard of service delivery is in compliance with the client's protocol. Most surveys are in a retail environment, but the principle can be equally applicable to B2B. Mystery shoppers are usually trained researchers, but they may also be genuine customers who are recruited for this purpose. The fee for a mystery shopper survey depends on the number of service points, amount of contacts and number of waves.
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Wishing you all the joys of the season! 