Topic
This survey is about satisfaction among receiving eCommerce consumers of shipments from specific courier services and delivery efficiency in particular.
Research Locations
- Spain.
- France.
- Hong Kong.
- Mexico.
- Singapore.
- United States.
No regional quotas, but should focus on major population centres.
Target Respondents
500 completed questionnaires per country from consumers who have received at least one shipment from a specific courier company in the past 30 days.
- 500 consumers in Spain who received packages from CTT (estimated maximum IR 8%).
- 500 consumers in France who received packages from Colissimo (estimated maximum IR 30%).
- 500 consumers in Hong Kong who received packages from J&T Express (estimated maximum IR 22%).
- 500 consumers in Mexico who received packages from J&T Express (estimated maximum IR 8%).
- 500 consumers in Singapore who received packages from J&T Express (estimated maximum IR 20%).
- 500 consumers in United States who received packages from Uniuni (estimated maximum IR 6%).
No demographic or geographic quotas.
Research Methodology
- CAWI.
- LoI = 10 minutes.
- The online questionnaire will be in local language.
- Recruitment through free-find, including panel or existing database.
- No PII required.
Please note that this survey will consist of 4 waves per annum. Respondents who completed one wave may also participate in subsequent ones.
Sample
- N=500 per country (see above).
Quality Assurance
- Trap questions.
- Witin anyone wave, duplicate elimination through IP and digitial fingerprint checking.
Deliverables
No tactile outputs. Service only.
Tasks
Survey Partner
- Arranging questionnaire completion in accordance with the agreed sample.
- If applicable for offline engagement: recruitment, incentives and their management.
WRA/Client
- Online questionnaire in local language.
- Sharing link(s) for respondents to complete the online questionnaire.
Project Timeline
February 2026.
Client Type
Consulting firm. WRA ausbcriber.
