Middle East & Africa Dealer Management System Market Forecast to 2030
Middle East & Africa Dealer Management System Market Forecast to 2030 – Regional Analysis – by Deployment (On-premise and Cloud) and Equipment Type (Automobile, Agricultural & Forestry Machinery, Construction Equipment, Gardening Equipment, Heavy Trucks, Material Handling & Lifting Equipment, Mining Equipment, and Others)
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Description
Growing Technological Advancements in Automotive Industry Drive Middle East & Africa Dealer Management System Market
Over the past few decades, the automotive industry has experienced numerous technological advancements. The advent of digital technology across the globe made it possible for automobile makers to implement advanced solutions. The dealer management system is an optimal solution for companies working in the automobile sector that take part in spare parts inventory and work order management. The system incorporates customer relationship management (CRM) and business intelligence tools to track manufacturer and customer relationships. Several car dealers are also using this system to manage inventory and sales records. The dealer management system streamlines interactions between customers, dealers, and OEMs. The system supports the unique needs of the automotive retail industry. It facilitates the sale of new and used vehicles and includes various features such as repair and maintenance services, consumer financing, and vehicle and parts inventory management. The system also allows financial reporting, cash flow management, and payroll services. The system incorporates OEM data processing systems and allows automotive retailers to order vehicles and associated parts, process warranties, and receive vehicle records. All these features of a dealer management system is boosting its adoption in the automotive industry.
Many companies are implementing inorganic and organic strategies to expand their dealer management system business in the automotive industry. In September 2023, US auto dealership giant Lithia Motors announced plans to purchase the 160 dealerships and fleet operations of Pendragon, one of the largest vehicle retailers in the UK. The deal is estimated to be worth over $US 350 million. A joint venture will be formed for Pinewood Technologies, a DMS developed by Pendragon with over 30,000 users in Europe, Africa, and Asia. In 2021, leading supplier of cloud-based technology solutions for auto dealerships, Dealertrack DMS, announced new integrations at the Cox Automotive Experience and NADA 2021 with the goal of assisting dealerships in becoming more productive and efficient in the current digital-first era. Thus, the growing technological advancements in the automotive industry boost the demand for dealer management systems, which drives the market.
Middle East & Africa Dealer Management System Market Overview
The dealer management system market in the Middle East & Africa is segmented into South Africa, the UAE, Saudi Arabia, and the Rest of the Middle East and Africa. The demand for cars among consumers is increasing in the Middle East, especially in Saudi Arabia and Dubai, which creates opportunities for a dealership management system market player to streamline business operations. Dubai is perceived as an automotive hub for exports and re-exports of vehicles. The demand for luxury cars is growing in Dubai, which increases the need for dealer management systems to efficiently manage end-to-end processes of luxury car delivery. The government of Dubai estimated that the city will have 18 million cars and 9 million commercial vehicles by the end of 2023, respectively. The rising demand for cars and commercial vehicles increases the adoption of dealer management systems among automotive manufacturers, which is fueling the market. Furthermore, factors such as a surge in cloud adoption and increasing demand for centralized solutions are fueling the growth of the MEA dealer management system market. There is a growing need for customized dealer management systems that are designed to meet specific local needs, catering to importers, distributors, and retail business models in the MEA. Companies such as CDK Global are rapidly participating in the customization of products, thereby strengthening their position in the MEA dealer management system market. CDK Global offers a DMS solution that has an Arabic database field and Arabic printing of customer-facing documents, among others. The help the automotive manufacturers to easily understand the need and requirement of its consumers across the globe.
Middle East & Africa Dealer Management System Market Revenue and Forecast to 2030 (US$ Million)
Middle East & Africa Dealer Management System Market Segmentation
The Middle East & Africa dealer management system market is segmented into deployment, equipment type, and country.
Based on deployment, the Middle East & Africa dealer management system market is bifurcated into on-premise and cloud. The cloud segment held a larger share of the Middle East & Africa dealer management system market in 2022.
In terms of equipment, the Middle East & Africa dealer management system market is segmented into automobile, agricultural & forestry machinery, construction equipment, garden equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held the largest share of the Middle East & Africa dealer management system market in 2022.
Based on country, the Middle East & Africa dealer management system market is segmented into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. Saudi Arabia dominated the Middle East & Africa dealer management system market in 2022.
ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, XAPT Software Consulting LLC, and CDK Global Inc are some of the leading companies operating in the Middle East & Africa dealer management system market.
Summary Info
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According to the Research Team research, the Middle East & Africa dealer management system market was valued at US$ 556.43 million in 2022 and is expected to reach US$ 1,154.27 million by 2030, registering a CAGR of 9.5% from 2022 to 2030. Integration of artificial intelligence to revolutionize dealer management business, rising demand for construction equipment, and increasing integration of DMS with different management systems are among the critical factors attributed to the Middle East & Africa dealer management system market expansion.
Technological giants worldwide are highly focused on research and innovation of new technologies, which fuels the adoption of advanced technologies in transportation, construction, manufacturing, and other industries. Artificial intelligence (AI) technology is positioned at the core of the next-generation software technologies in the dealer management system market. It predicts and delivers the information, enabling an efficient, fast, and personalized experience with customers and boosting store profitability. By enhancing customer experience, along with the dealership’s relationship with them, the possibility of return business surges. AI also helps dealers customize banner ads, emails, texts, and other marketing efforts to target the right customers at the right time. Dealer management systems integrated with AI can alert technicians about possible issues with specific models. The system enables dealers to avoid car problems by alerting technicians to look for the concern before it occurs. AI also focuses on cybersecurity solutions to identify threats early and detect suspicious activity in the system. Several companies operating in the market is highly inclined toward offering AI-based dealer management systems. For instance, Pulsar AI, which specializes in AI technology, allows dealers to automate their customer interactions, sales leads, and follow-ups. The product saves time and optimizes the response rate. Many manufacturers are focusing on developing and implementing a next-generation dealer management system (DMS) with Chatbot and AI technology to streamline interactions between customers and dealers. The AI-based dealer management system allows dealers to serve customers 247, thereby increasing customer satisfaction. For instance, in June 2023, impel developed new generative AI software used by auto dealers and automaker customers. The software is designed to integrate with pre-existing dealership management systems, which help the auto dealers to personally interact with customers to enhance their buying experience. Auto dealers are leveraging AI technology to understand customer demands as well as competitive options preferred by them. As a result, dealerships can target customers more efficiently and match buyers to the suitable units in their inventory with the help of AI-based dealer management systems. Thus, the integration of artificial intelligence to revolutionize the dealer management business is likely to fuel the market growth in the coming years.
On the contrary, growing data security concerns hampers the Middle East & Africa dealer management system market.
Based on deployment, the Middle East & Africa dealer management system market is bifurcated into on-premise and cloud. The cloud segment held 55.8% share of Middle East & Africa dealer management system market in 2022, amassing US$ 310.29 million. It is projected to garner US$ 727.31 million by 2030 to expand at 11.2% CAGR during 2022-2030.
In terms of equipment type, the Middle East & Africa dealer management system market is categorized into automobile, agricultural & forestry machinery, construction equipment, garden equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held 53.4% share of Middle East & Africa dealer management system market in 2022, amassing US$ 297.37 million. It is projected to garner US$ 702.86 million by 2030 to expand at 11.4% CAGR during 2022-2030.
By country, the Middle East & Africa dealer management system market has been categorized into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. Our regional analysis states that Saudi Arabia captured 30.2% share of Middle East & Africa dealer management system market in 2022. It was assessed at US$ 168.10 million in 2022 and is likely to hit US$ 357.01 million by 2030, exhibiting a CAGR of 9.9% during 2022-2030.
Key players operating in the Middle East & Africa dealer management system market are ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, XAPT Software Consulting LLC, and CDK Global Inc, among others.
In January 2021, CDK Global, Inc. introduced Neuron, a big data platform connected to Fortellis automotive commerce exchange. The Neuron is designed to turn high volumes of industry information into actionable insights for dealers, original equipment manufacturers, and third-party software developers.
In May 2023, e-Emphasys Technologies Inc. announced the merger with CDK Global Heavy Equipment to address the end-to-end business optimization needs of equipment dealers and rental companies. The mergers also facilitate the company to drive innovation in the industry.
o Highlights key business priorities in order to assist companies to realign their business strategies.
o The key findings and recommendations highlight crucial progressive industry trends in Middle East & Africa dealer management system market, thereby allowing players across the value chain to develop effective long-term strategies.
o Develop modify business expansion plans by using substantial growth offering developed and emerging markets.
o Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the market, as well as those hindering it.
o Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing, and distribution.
TABLE OF CONTENTS
1.1 the Research Team Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Middle East & Africa Dealer Management System Market Landscape
4.1 Overview
4.2 Ecosystem Analysis
4.2.1 List of Vendors in the Value Chain:
5. Middle East & Africa Dealer Management System Market – Key Market Dynamics
5.1 Dealer Management System Market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing Technological Advancements in Automotive Industry
5.2.2 Rising Demand for Construction Equipment
5.2.3 Increasing Integration of DMS with Different Management Systems
5.3 Market Restraints
5.3.1 Growing Data Security Concerns
5.4 Market Opportunities
5.4.1 Advent of Autonomous Vehicles
5.5 Future Trends
5.5.1 Integration of Artificial Intelligence to Revolutionize Dealer Management Business
5.6 Impact of Drivers and Restraints:
6. Dealer Management System Market – Middle East & Africa Market Analysis
6.1 Dealer Management System Market Revenue (US$ Million), 2022 – 2030
6.2 Dealer Management System Market Forecast and Analysis
7. Middle East & Africa Dealer Management System Market Analysis – Deployment
7.1 On-Premise
7.1.1 Overview
7.1.2 On-Premise Market, Revenue and Forecast to 2030 (US$ Million)
7.2 Cloud
7.2.1 Overview
7.2.2 Cloud Market, Revenue and Forecast to 2030 (US$ Million)
8. Middle East & Africa Dealer Management System Market Analysis – Equipment Type
8.1 Automobile
8.1.1 Overview
8.1.2 Automobile Market, Revenue and Forecast to 2030 (US$ Million)
8.2 Agricultural & Forestry Machinery
8.2.1 Overview
8.2.2 Agricultural & Forestry Machinery Market, Revenue and Forecast to 2030 (US$ Million)
8.3 Construction Equipment
8.3.1 Overview
8.3.2 Construction Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.4 Garden Equipment
8.4.1 Overview
8.4.2 Garden Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.5 Heavy Trucks
8.5.1 Overview
8.5.2 Heavy Trucks Market, Revenue and Forecast to 2030 (US$ Million)
8.6 Material Handling & Lifting Equipment
8.6.1 Overview
8.6.2 Material Handling & Lifting Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.7 Mining Equipment
8.7.1 Overview
8.7.2 Mining Equipment Market, Revenue and Forecast to 2030 (US$ Million)
8.8 Others
8.8.1 Overview
8.8.2 Others Market, Revenue and Forecast to 2030 (US$ Million)
9. Middle East & Africa Dealer Management System Market – Country Analysis
9.1 Middle East & Africa (MEA)
9.1.1 MEA Dealer Management System Market Overview
9.1.2 MEA Dealer Management System Market, By Key Country – Revenue 2022 (US$ Mn)
9.1.3 MEA Dealer Management System Market Revenue and Forecasts and Analysis – By Country
9.1.3.1 MEA Dealer Management System Market Revenue and Forecasts and Analysis – By Country
9.1.3.2 South Africa Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.2.1 South Africa Dealer Management System Market Breakdown, by Deployment
9.1.3.2.2 South Africa Dealer Management System Market Breakdown, by Equipment Type
9.1.3.3 Saudi Arabia Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.3.1 Saudi Arabia Dealer Management System Market Breakdown, by Deployment
9.1.3.3.2 Saudi Arabia Dealer Management System Market Breakdown, by Equipment Type
9.1.3.4 UAE Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.4.1 UAE Dealer Management System Market Breakdown, by Deployment
9.1.3.4.2 UAE Dealer Management System Market Breakdown, by Equipment Type
9.1.3.5 Rest of MEA Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
9.1.3.5.1 Rest of MEA Dealer Management System Market Breakdown, by Deployment
9.1.3.5.2 Rest of MEA Dealer Management System Market Breakdown, by Equipment Type
10. Industry Landscape
10.1 Overview
10.2 Market Initiative
10.3 Product Development
10.4 Mergers & Acquisitions
11. Company Profiles
11.1 ANNATA Ehf
11.1.1 Key Facts
11.1.2 Business Description
11.1.3 Products and Services
11.1.4 Financial Overview
11.1.5 SWOT Analysis
11.1.6 Key Developments
11.2 DealerBox SAS
11.2.1 Key Facts
11.2.2 Business Description
11.2.3 Products and Services
11.2.4 Financial Overview
11.2.5 SWOT Analysis
11.2.6 Key Developments
11.3 Hitachi Solutions Ltd
11.3.1 Key Facts
11.3.2 Business Description
11.3.3 Products and Services
11.3.4 Financial Overview
11.3.5 SWOT Analysis
11.3.6 Key Developments
11.4 XAPT Software Consulting LLC
11.4.1 Key Facts
11.4.2 Business Description
11.4.3 Products and Services
11.4.4 Financial Overview
11.4.5 SWOT Analysis
11.4.6 Key Developments
11.5 CDK Global Inc
11.5.1 Key Facts
11.5.2 Business Description
11.5.3 Products and Services
11.5.4 Financial Overview
11.5.5 SWOT Analysis
11.5.6 Key Developments
12. Appendix
12.1 Word Index
LIST OF TABLES
Table 1. Dealer Management System Market Segmentation
Table 2. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million)
Table 3. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million) – Deployment
Table 4. Dealer Management System Market Revenue and Forecasts To 2030 (US$ Million) – Equipment Type
Table 5. MEA Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Country
Table 6. South Africa Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 7. South Africa Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 8. Saudi Arabia Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 9. Saudi Arabia Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 10. UAE Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 11. UAE Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 12. Rest of MEA Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Deployment
Table 13. Rest of MEA Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Equipment Type
Table 14. List of Abbreviation
LIST OF FIGURES
Figure 1. Dealer Management System Market Segmentation, By Country
Figure 2. Ecosystem: Dealer Management System Market
Figure 3. Impact Analysis of Drivers and Restraints
Figure 4. Dealer Management System Market Revenue (US$ Million), 2022 – 2030
Figure 5. Dealer Management System Market Share (%) – Deployment, 2022 and 2030
Figure 6. On-Premise Market Revenue and Forecasts To 2030 (US$ Million)
Figure 7. Cloud Market Revenue and Forecasts To 2030 (US$ Million)
Figure 8. Dealer Management System Market Share (%) – Equipment Type, 2022 and 2030
Figure 9. Automobile Market Revenue and Forecasts To 2030 (US$ Million)
Figure 10. Agricultural & Forestry Machinery Market Revenue and Forecasts To 2030 (US$ Million)
Figure 11. Construction Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 12. Garden Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 13. Heavy Trucks Market Revenue and Forecasts To 2030 (US$ Million)
Figure 14. Material Handling & Lifting Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 15. Mining Equipment Market Revenue and Forecasts To 2030 (US$ Million)
Figure 16. Others Market Revenue and Forecasts To 2030 (US$ Million)
Figure 17. MEA Dealer Management System Market, By Key Country – Revenue 2022 (US$ Mn)
Figure 18. Dealer Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
Figure 19. South Africa Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 20. Saudi Arabia Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 21. UAE Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
Figure 22. Rest of MEA Dealer Management System Market Revenue and Forecasts To 2030 (US$ Mn)
The List of Companies – Middle East & Africa Dealer Management System Market
1. ANNATA Ehf
2. DealerBox SAS
3. Hitachi Solutions Ltd
4. XAPT Software Consulting LLC
5. CDK Global Inc
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